A Human-centered Design Firm

How might we design more inclusive and equitable student experiences?

 
 
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Founded in 2007

Story+Structure designs experiences that are human-centered, inclusive, and equitable.

We create impact in education and health & human services.

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Achieving Inclusive Excellence

The California State University, through its stated commitment to “Inclusive Excellence” and its “Graduation Initiative 2025” is striving to close achievement gaps and increase completion rates for underserved and low income students in what is already the most ethnically, economically and academically diverse student body in the nation.

Our work with the California State University has helped to enrich student life while assisting the CSU campuses in bolstering its brand experience and maximizing its mission impact.

As we continue this work, we look forward to growing our partnership with the CSU by leveraging our expertise in the areas of human-centered design + diversity, equity and inclusion.

 
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A human-centered approach to diversity, equity, and inclusion.

 
 

How we work together to achieve inclusive excellence

 

Organization
Development

We work with you to create an organization that provides inclusive & equitable services and products to your diverse communities. Our work aligns the needs of your students, staff, and community with your organization’s mission, vision, and goals.

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Designing Services

Designer Charles Eames stated: “Eventually, everything connects.” We believe these connections are the key to delivering an engaging experience. From front-of-house experiences to back-of-house infrastructure, we help you think holistically and intentionally about every single touchpoint along your student & staff journey.

Products & Systems

We partner with you to design student services and systems including: course registration & payment, academic catalog management, HR management, admissions portal, ERP integration (PeopleSoft, Banner, Colleague), and public-facing web and mobile experiences.

More CSU Engagements

 
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Creating a student-centered culture

CSU Fullerton

Extended Education and International Programs & Global Engagement (UEE/IGPE) at CSU Fullerton was seeking to develop a more student-centered culture that aligned with broader institutional priorities. Story+Structure led a series of design thinking activities that strengthened leadership, marketing, recruiting, critical transactions, and the classroom experience.

Highlights include:

  • Led a strategic planning retreat leadership

  • Customer experience analysis to understand existing approaches, perceptions, risk and readiness

  • Salesforce implementation

  • Performance benchmarking and finance review

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Preparing for the future

CSU Stanislaus

University Extended Education at CSU Stanislaus wished to launch a new CRM system to enhance its recruiting effort. To prep for this sizable investment, Story+Structure led a discovery engagement that helped Stanislaus understand students wants, needs, and outcomes. This established requirements, mitigated risk, and prepared roadmap to guide the launching of a CRM system.

Highlights include:

  • Mapping out student wants, needs, and outcomes

  • Creation of Strategic Roadmap for student-centered CRM Implementation

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Recruitment Strategy

CSU Channel Islands

Extended University at CSU Channel Islands partnered with Story+Structure to design and implement an improved student experience based on a clearer CSUCI brand vision and recruitment strategy including Salesforce CRM.

Highlights include:

  • Created Strategic Roadmap for a new student services & experience

  • Salesforce implementation


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A Strategic Roadmap

San Jose State

The College of International and Extended Studies sought Story+Structure’s help to evaluate its student experience and online presence. Our work together helped identify opportunities to enhance the overall user experience by becoming more student-centered and leveraging relationships with other colleges of the campus.

Highlights include:

  • Comparative Analysis, Brand Analysis, and User Experience Analysis

  • Created Strategic Roadmap for transforming to a student-centered, experience driven organization

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Prototyping the Future

CSU Dominguez Hills

CSU Dominguez Hills Extended University was seeking to modernize its online services. One critical need was a lack of an online registration & payment system. Story+Structure developed a strategic roadmap that captured the current service experience and identified pain points and opportunities. We built and tested several prototypes that guided the path forward.

Highlights include:

  • Created Strategic Roadmap for a new student services & experience

  • Prototyped registration & payments solutions to help realize $1.2 mil in revenue opportunity as identified by leadership

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brand + experience strategy

Sacramento State

As Sacramento State’s College of Continuing Education prepared to improve its online services, it paused to ask “why are we here?” as crucial next step. Story+Structure and Continuing Education worked together to develop a brand experience strategy that aligned its organization to deliver an intentional student experience.

Highlights include:

  • Created Strategic Roadmap for a new student services & experience

  • Developed brand experience strategy that defined core beliefs, positioning, services, personality and brand promise

 
 

Our Higher Education Client List

 

Eventually everything connects–people, ideas, objects… the quality of the connections is the key to quality per se.

—Charles Eames

 

How can we help you?

 
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Tom Knoll

Tom Knoll brings over 30 years of global experience across a variety of sectors including the non-profit, for-profit, policy and academic arenas. He has been a Chief Marketing Officer, a Chief Strategy Officer, a Head of Sales, a slum policy researcher for the World Bank, an NGO Founder/Executive Director, an adjunct professor and a social enterprise consultant.

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Roxanne Kymaani

As a certified life coach, Dr. Roxanne Kymaani is a thought provoker and transformation catalyst. She specializes in group relations, identity construction, dialogue facilitation, leadership development, diversity, inclusion, equity, community building, with an emphasis on self-awareness, compassion, authenticity, and collective discovery. 

Madison Thompson

Madison “Matt” Thompson brings over 30 years of experience in conflict resolution, cross-cultural issues, diversity management, cultural competency training, and large-group facilitation. Matt has served as Director of Staff Diversity at the Massachusetts Institute of Technology, Director of Affirmative Action and Multi-Cultural Relations at University of Massachusetts Boston, and Assistant Vice President of Community Affairs at State Street Bank